Support — HK Pickup & Shopify help from K2 Digital
Support
Section titled “Support”HK Pickup adds SF Express pickup and ship to address for Hong Kong Shopify stores. Need help with setup, checkout, or a wider Shopify question? K2 Digital is here.
Install HK Pickup on the Shopify App Store →
Contact us
Section titled “Contact us”| tech@k2.digital | |
| Company | K2 Digital — design & development agency (web, apps, ecommerce on Shopify and other platforms) |
| Reply time | Business days (Hong Kong time) |
Free Shopify support — we’re here for you
Section titled “Free Shopify support — we’re here for you”We offer free, thoughtful professional support for any Shopify question — not only HK Pickup. We usually start with about 30 minutes of focused help so you get clear answers; if your issue needs more time, we stay with you until things make sense (advisory help stays free).
Examples we can help with:
- HK Pickup — app embed, Pilot mode, checkout, order attributes, theme CSS
- Shopify Admin — shipping profiles, markets, checkout settings
- Themes — Online Store 2.0, cart drawer, app embeds, custom Liquid or CSS
- Apps & integrations — choosing or troubleshooting third-party apps
- Go-live planning — migrating pickup apps, testing on a live store
Email tech@k2.digital with a short description of your store and question. We will suggest a time for a call or written follow-up.
This is genuine advice from our team — not a sales pitch. For larger custom development or retainers, we can quote separately after we understand your needs.
Before you email (HK Pickup setup)
Section titled “Before you email (HK Pickup setup)”Most HK Pickup steps are in these guides:
- Install HK Pickup on the Shopify App Store — install guide
- Theme editor — enable app embed
- Pilot mode — migrate from another pickup app
- HK Pickup settings (pickup types, customization)
- Troubleshooting
Include in your message
Section titled “Include in your message”- Your
.myshopify.comstore domain - Theme name (shown in app embed settings)
- Whether the question is about HK Pickup or general Shopify
- What you expected vs what happened
- Screenshots or a short screen recording if possible
About K2 Digital
Section titled “About K2 Digital”K2 Digital is a design and development agency. We build websites, mobile apps, and ecommerce — on Shopify and other platforms — for merchants and brands. HK Pickup is one of our Shopify apps for SF Express pickup in Hong Kong.
We also publish apps on the Shopify App Store partner page, including AttrCart and Restrict Multi Discount Codes. For custom web, app, or ecommerce projects beyond HK Pickup, see k2.digital.
Can I ask about Shopify even if my question is not about HK Pickup?
Yes. Email tech@k2.digital on business days (HKT). We typically begin with about 30 minutes of focused help and take longer when you need it — advisory support stays free.
How do I get help with SF Express pickup on my storefront?
Start with Quickstart and Troubleshooting. If you are still stuck, email us with your store domain and theme name.
Where is K2 Digital based?
We work with clients anywhere.